1. What personal information we collect
We may collect personal information from you when you contact us, request a quote, book a job, or speak with us by phone, text message or email. This can include:
- Your name
- Your phone number
- Your email address
- Your address or job location
- Details about the job you want done
- Notes from calls, messages, emails and quote requests
We may also keep records of the way you contact us and the service you requested, so we can provide an accurate quote and complete the work.
2. Why we collect it
We collect personal information so we can:
- Respond to your quote request
- Book your job and confirm details
- Complete the work requested
- Follow up before, during or after the job
- Manage payment, invoices and service records
- Meet legal or safety obligations where required
We do not sell personal information. We also do not use your personal information for direct marketing unless you have clearly agreed to that.
3. Website tracking and cookies
We use website analytics and advertising tools to understand how people find our website and whether our ads lead to enquiries. This may include:
- Google Tag Manager
- Google Analytics
- Google Ads conversion tracking and call tracking
- Meta (Facebook) Pixel
These tools help us measure ad performance, understand which campaigns are working, and improve the way we respond to enquiries. Cookies may be set in your browser by these services.
You can opt out of some tracking by changing your browser settings, blocking cookies, or adjusting your preferences in Google Ads and Facebook/Meta advertising settings. If you want to limit tracking, check your browser settings and the privacy settings available through Google and Meta.
For example:
- Browser settings: disable or limit cookies in your browser
- Google Ads Settings: review and manage ad personalisation
- Meta ad preferences: manage your ad settings in Facebook or Meta tools
4. Who we may share it with
We only share personal information where it is reasonably necessary, including:
- Service providers who help us run our website or communications, such as hosting, email, SMS, analytics or advertising tools
- Google, Meta and other digital service providers used to measure advertising and enquiries
- Professional advisers or contractors where needed to provide our services
- Government agencies or other parties where required by law
We do not sell your personal information and we do not share it for unrelated third-party marketing.
5. Storage, security and how long we keep it
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We store information securely in our systems, using reputable third-party tools and best-practice security measures.
We keep personal information only for as long as needed for the purpose it was collected, or as required by law. In most cases, that means keeping job and service records for a reasonable period while we provide the service, manage follow-up, meet legal obligations and deal with any complaints or disputes.
6. Access, correction and complaints
If you want to access, correct or update the personal information we hold about you, please contact us using the details below. We will respond as quickly as possible and take reasonable steps to correct any inaccurate information.
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue. If we cannot resolve it to your satisfaction, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
